WHILL Chair Customer Service

Superior service throughout the life of your mobility chair.

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We’re here for all your WHILL Chair needs, long after you purchase your mobility device.

At New Tech Mobility, we strive to provide our customers with the best possible customer experience, from your initial phone call and continues through the entire life of your WHILL Chair. In every communication with you, we strive to meet your needs as quickly as possible and with a positive attitude! Our customer service representatives know the ins and outs of the WHILL Chair and are ready to handle any questions or problems you may have. We want you to love your mobility chair for years to come and while we hope you never have any issues with the product, we’re here for you if you do!


Our customer service representatives are committed to:

  • Expert product knowledge
  • Friendly, positive attitude
  • Efficient response times
  • Providing long-lasting solutions to problems
  • Listening closely to your particular needs

We truly believe that the WHILL Chair is the best personal mobility device on the market — that’s why we started New Tech Mobility! Our founder, Doug, chose WHILL because they are extremely well-engineered. We stand behind our high-quality product, and most users do not have any issues with their mobility chair after purchase. If you do though, or simply have questions about how to get the most out of your WHILL Chair, we’re here to help!

What type of terrain can I travel on with my WHILL mobility chair?

Model A - all-wheel drive and patented omni-wheel technology allows this model to travel on cracked sidewalks, grass, pebbles, and even light snow. It has a ground clearance of 3.5-inches and can climb obstacles of up to 3-inches high. Users take these mobility chairs on trails and over curbs.

Model Ci - this model has a two-wheel drive system and the same patented omni-wheel technology as the Model A. It has a ground clearance of 2.25-inches and can climb over obstacles of up to 2-inches high.

If you have any questions about the type of terrain your WHILL can handle, please contact us! We’re here to answer this question and any others you may have.


As with any electric wheelchair, WHILL Chairs will eventually experience wear and tear. Here at New Tech Mobility, we also offer technical support, service, and repair. If you contact us with a question or issue with your mobility chair, our customer service representatives can connect you with our repair technicians!

New Tech Mobility

We know that WHILL Chairs aren’t for everyone, but we’re proud to provide users with another option in mobility devices! We love the WHILL because of the balance of comfort, safety, style, and ability to navigate challenging terrain. If you’re interested in seeing if the WHILL is right for you, schedule a test drive. We’ll bring the WHILL to you!

Contact Us Today!